Technical Support
BrightMindKids
Contact Us
If you encounter any issues while using BrightMindKids or have feature suggestions, feel free to contact us:
Response Time
We will respond to your email within 1-3 business days.
FAQ
Go to "Parent Center" → "Time Settings" to set daily maximum training time. The app will automatically lock when the limit is reached, helping children develop healthy training habits.
Go to "Parent Center" → Click on the child profile → Select "Delete Profile". All related training data will be permanently deleted from the device.
Subscriptions are managed by Apple. Please go to "Settings" → "Apple ID" → "Subscriptions" to manage your subscription. After canceling, you can continue using premium features until the end of the current billing period.
BrightMindKids training content is designed based on general cognitive training principles, suitable as an auxiliary training tool for healthy children or children with ADHD. If your child has been diagnosed with attention deficit hyperactivity disorder (ADHD), learning difficulties, or other developmental/mental health issues, please use under professional medical guidance and adjust the training plan according to professional recommendations.
Training data is stored locally by default. If you have enabled iCloud in device settings, data may sync between your devices via Apple iCloud. We cannot access your data.
Bug Reports
When reporting issues, please provide the following information to help us locate the problem faster:
- iOS version
- Device model
- Steps to reproduce the issue
- Screenshots (if applicable)
Medical Disclaimer: BrightMindKids is a focus training assistant tool, not a medical device, and cannot replace professional medical diagnosis or treatment. If you have attention, learning, or mental health concerns, please consult a professional doctor or child psychologist. Stop immediately and seek medical attention if discomfort occurs during training.
Last Updated: 2026年7月10日