Technical Support
CandleClock
Contact Us
If you encounter any issues while using CandleClock or have feature suggestions, feel free to contact us:
Response Time
We will respond to your email within 1-3 business days.
Frequently Asked Questions
Open Settings → tap "Restore purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
CandleClock Pro is a one-time purchase, not a subscription. If you see a recurring charge, it is managed by Apple. Go to Settings → Apple ID → Subscriptions on your device to review or cancel.
CandleClock Pro includes CSV export. Open the history or review screen and choose the export option to save a file to your device.
Widgets and Live Activities refresh based on system budgets. Start a timer inside the app, then add the widget again. If the issue persists, restart your device and ensure notifications are enabled.
Bug Reports
When reporting issues, please provide the following information to help us locate the problem faster:
- iOS or macOS version
- Device model
- Steps to reproduce the issue
- Screenshots (if applicable)
Important: CandleClock is a discipline and time-management tool. It does not provide financial or investment advice and does not connect to brokerage accounts.
Last Updated: August 23, 2026