Technical Support
Freshlytics / 易腐品库存管理
Contact Us
If you encounter any issues while using Freshlytics or have feature suggestions, feel free to contact us:
Response Time
We will respond to your email within 1-3 business days.
Feature Suggestions
We value your feedback! If you have suggestions for improvements, please describe your ideas in detail, and we will carefully consider every suggestion.
Bug Reports
When reporting issues, please provide the following information to help us locate the problem faster:
- iOS version
- Device model
- Steps to reproduce the issue
- Screenshots (if applicable)
FAQ
Q: How to set product expiry reminders?
A: When adding or editing a product, you can set the default shelf life in days. The system will automatically send reminder notifications when products are approaching expiry. You can also adjust the reminder timing in settings (e.g., 3 or 7 days in advance).
Q: How to sync data across multiple devices?
A: Make sure you're signed in to the same iCloud account on your devices and have iCloud Drive enabled. Enable "iCloud Sync" in the app settings, and data will automatically sync to all your devices.
Q: How to export my inventory data?
A: Go to "Settings" → "Data Management" → "Export Data" to export inventory records or stocktake reports in CSV format for backup or viewing on your computer.
Q: Can I use the app without internet?
A: Yes. The app supports full offline use, and all your operations are saved locally. When network is restored and if iCloud sync is enabled, data will automatically sync.
Q: How to use the purchased app on another device?
A: Sign in to the App Store with the same Apple ID on your new device, go to "Purchased" items to re-download the purchased app for free.
Last Updated: 2026年5月5日