Capyzeno

Technical Support

Loopraxis

Contact Us

If you encounter any issues while using Loopraxis, or have feature suggestions, feel free to reach us at:

Response Time

We will respond to your email within 1-3 business days.

Frequently Asked Questions

Q: How do I import my content?

Loopraxis supports several import paths: paste text or tables directly, import CSV/TSV and JSON files, open .loop packages, or send content from other apps to the Share Inbox via the system share extension. You can also answer a few questions in guided setup and have a working Loop in about a minute.

Q: How does iCloud sync work?

iCloud sync is off by default. Once you enable it in Settings, your material sets and practice data sync through Apple CloudKit to your own iCloud private database, keeping multiple devices under the same Apple ID in step. The data lives in your iCloud account and is inaccessible to us. You can turn sync off at any time.

Q: Why does the app need microphone access? Are recordings uploaded?

The microphone is used only for shadowing recording comparison in language practice and for recording instrument practice. All recordings stay on your device and are never uploaded to any server. Declining microphone access does not affect other features.

Q: Will uninstalling the app lose my data? How do I back up?

Yes. Loopraxis is a local-first app. Without iCloud sync, uninstalling permanently deletes all material sets, history, and recordings, with no way to recover them. We recommend enabling iCloud sync in Settings as a backup; synced data is stored in your own iCloud account.

Q: What happens if a practice session is interrupted?

Loopraxis continuously writes deterministic checkpoints during a session. Whether the app is terminated by the system, interrupted by a call, or the screen locks, you can reopen it and resume exactly where you left off without losing progress.

Bug Reports

When reporting issues, please provide the following information to help us locate the problem faster:

  • iOS version
  • Device model
  • Steps to reproduce the issue
  • Screenshots (if applicable)

Important reminder: Loopraxis is a personal content and routine management tool. It is not intended for medical, medication, rehabilitation, psychological intervention, or any safety-critical use, and it is not a safety-critical checking system. Routine templates (such as skincare routines) are for personal step management only and do not constitute medical advice. No learning, memory, or skill improvement is promised. See the Terms of Use for full disclaimers.

Last Updated: August 7, 2026