Technical Support
MakerNest / 创客巢
Contact Us
If you encounter any issues while using MakerNest or have feature suggestions, feel free to contact us:
Response Time
We will respond to your email within 1-3 business days.
Feature Suggestions
We value your feedback! If you have suggestions for improvements, please describe your ideas in detail, and we will carefully consider every suggestion.
Bug Reports
When reporting issues, please provide the following information to help us locate the problem faster:
- iOS version
- Device model
- Steps to reproduce the issue
- Screenshots (if applicable)
FAQ
Q: How to sync data across multiple devices?
A: Make sure you're signed in to the same iCloud account on your devices and have iCloud Drive enabled. App data will automatically sync to all your devices.
Q: Where are my photos stored?
A: Product photos are stored in your iCloud private database and count towards your iCloud storage quota. We recommend regularly checking your iCloud storage usage.
Q: How to export my data?
A: Go to "Settings" → "Data Management" → "Export Data" to export product catalog or sales records in CSV/PDF format.
Q: Can I use the app without internet?
A: Yes. The app supports offline use, and all your operations are saved locally. When network is restored, data will automatically sync to iCloud.
Q: How to use the purchased app on another device?
A: Sign in to the App Store with the same Apple ID on your new device, go to "Purchased" items to re-download the purchased app for free.
Last Updated: 2026年5月1日