Capyzeno

Technical Support

NibbyBot

Contact Us

If you encounter any issues while using NibbyBot, or have feature suggestions, feel free to reach us at:

Response Time

We will respond to your email within 1-3 business days.

Frequently Asked Questions

Q: How do I create multiple child profiles?

Go to Parent Center → Child Profiles. You can create up to 3 local profiles, each independently storing its own avatar, color, progress, and artwork. Profiles stay on this device and are never uploaded.

Q: How do I unlock all 48 levels?

When your child taps a locked level, the app shows an "Ask a grown-up" prompt. After the parent passes the parent gate, the paywall appears with three options: monthly subscription, yearly subscription, or one-time lifetime purchase. All three unlock the same features.

Q: How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, go to Settings → tap your Apple ID → Subscriptions → find NibbyBot and cancel. Premium features remain available until the end of the current billing period, after which the app returns to the free version. Existing artwork is not lost.

Q: Will uninstalling the app lose my child's artwork?

Yes. NibbyBot is a fully local app. All artwork, progress, and profiles are stored on the device. Uninstalling permanently loses them and they cannot be recovered. Parents should periodically export important artwork via the parent gate. iCloud sync is not currently supported.

Q: How do I export my child's artwork?

Open the artwork detail page → choose "Share" or "Save to Photos". The parent gate will appear. Once verified, you can export the artwork to the Photos library or the system share sheet. By default, artwork never leaves the device.

Q: Does the app support iCloud sync or cross-device migration?

Not yet. The current version of NibbyBot stores data only on the local device; data cannot be migrated when switching devices. We are evaluating the possibility of adding iCloud sync in a future release, but there is no firm timeline yet.

Q: Are the monthly, yearly, and lifetime plans feature-equivalent?

Yes. All three paid plans unlock exactly the same features: all 48 levels, all 4 themed worlds, all commands (including loops and functions), all animations, unlimited local artwork storage, and up to 3 child profiles. The only difference is the payment method and billing cycle.

Bug Reports

When reporting issues, please provide the following information to help us locate the problem faster:

  • iOS version
  • Device model
  • Steps to reproduce the issue
  • Screenshots (if applicable)

Children's use reminder: NibbyBot is designed for children ages 5–8 and is not intended for children under 3. Parents should set reasonable single-session limits (5–10 minutes recommended), supervise use at all times, and balance screen time with offline activities. This app is a creative digital toy for children — it does not replace school education and makes no guarantee of any improvement in coding ability or academic outcomes. Stop using the app immediately if your child experiences eye fatigue, agitation, or any other discomfort. See the Terms of Use for full disclaimers.

Last Updated: 2026年7月19日