Technical Support
VistaraKids
Contact Us
If you encounter any issues while using VistaraKids or have feature suggestions, feel free to contact us:
Response Time
We will respond to your email within 1-3 business days.
FAQ
Go to "Parent Center" → "Time Settings" to set daily maximum usage time. The app will automatically lock when the limit is reached, helping children develop healthy eye habits.
Go to "Parent Center" → Click on the child profile → Select "Delete Profile". All related data will be permanently deleted from the device.
Subscriptions are managed by Apple. Please go to "Settings" → "Apple ID" → "Subscriptions" to manage your subscription. After canceling, you can continue using premium features until the end of the current billing period.
VistaraKids training content is designed based on general visual training principles, suitable for healthy children or as an auxiliary training tool. If your child has been diagnosed with vision problems, please use under professional medical guidance and adjust the training plan according to doctor's recommendations.
Bug Reports
When reporting issues, please provide the following information to help us locate the problem faster:
- iOS version
- Device model
- Steps to reproduce the issue
- Screenshots (if applicable)
Medical Disclaimer: VistaraKids is an auxiliary training tool and cannot replace professional medical diagnosis or treatment. If you have vision problems, please consult a professional ophthalmologist. Stop immediately and seek medical attention if discomfort occurs during training.
Last Updated: 2026年6月30日